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Frequently Asked Questions
Design
Each image is digitally restored with great care.
Damp stains, discolorations, creases in the paper or just traces of time... We try to restore each image to its original beauty, which most of the time involves significant colorimetric work.
We restore damaged images to bring them back to their original appearance.
There is also a work of cropping, layout and sometimes creation in order to transform the pages of old scientific works into posters for modern interiors.
In this sense the images are not always faithful to their original version.
Manufacturing
All our posters are printed in our workshop in Fontainebleau.
We use pigment inks and carefully choose the most beautiful papers in order to offer you all our posters in art edition.
Shipping & delivery
The posters are packed in recycled cardboard boxes and envelopes.
• Small formats (30x40cm) are sent flat in a cardboard envelope.
• Large formats (50x70cm & 60x80cm) are rolled in a cardboard tube which is then slipped into a cardboard packaging.
Shipping rates depending on the country of destination:
FRANCE
• Colissimo relay point: €3.90
• Colissimo home address without signature: €4.90
• Colissimo home address with signature: €5.90
• Free delivery from 50€
OVERSEAS
• Colissimo home address without signature: €7.90
• Colissimo home address with signature: €11.90
• Free delivery from 50€
SWISS
• Colissimo home address without signature: €8.90
• Colissimo home address with signature: €9.90
• Free delivery from 50€
EUROPE (with relay points)
Austria, Czechia, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom
• Colissimo relay point: €7.90
• Colissimo home address with signature: €8.90
• Free delivery from 50€
EUROPE (other countries)
• Colissimo home address with signature: €11.90
• Free delivery from 50€
REST OF THE WORLD
• Colissimo international expert €24.90
Shipping costs are free from 50€ of purchase for orders to France, Overseas and Europe .
We aim to ship all orders within 48 business hours of the order date.
For orders to France, it takes 48 hours to 72 hours for delivery .
You therefore receive your package between 2 and 8 days after placing your order on the site.
All our parcels are sent by Colissimo with tracking .
When your package is shipped, you will receive an email or an SMS with the tracking link for your package.
We ship to most countries around the world. We are working on a solution to be able to ship to China, Japan, South Korea, Taiwan and Hong Kong.
Customs fees or duties incurred on international shipments are not included in the shipping costs charged on the site, they are the responsibility of the buyer.
After sales service
When you place an order, you will receive an order confirmation email a few minutes later.
At the bottom of this email there is a black button labeled Download Invoice , simply click on this button to download the invoice for your purchase.
We are very committed to ensuring that 100% of our customers are satisfied. This is why if you have the slightest problem with your package we really want to be able to help you!
Contact us at hello@oneart.fr so that we can provide a solution to your problem.
In order to limit stocks and offer you the best possible quality, each poster is printed "to order".
So when you order a oneart poster, it has been printed just for you.
For this reason, we do not offer exchanges .
If your order does not suit you, you can return it for a refund.
Then you are free to place a new order if you want a different format or model.
You have 14 days from the date of receipt of your package to contact us to make a return for a refund.
Returns are your responsibility.
Address for returns:
oneart-editions
2 rue du Haut d’Avon 77210 Avon FRANCE
For any questions on this subject, send us an email indicating your order number to the following address: hello@oneart.fr
You can learn more on our dedicated page: Refund policy
Specific requests
Yes, for organizations and administrations which cannot place an order in the traditional way on our site.
Yes, for organizations and administrations which cannot place an order in the traditional way on our site we can establish a quote.
Here are the steps to follow :
Send an email to hello@oneart.fr indicating the following information for billing :
- Social reason
- Billing address
- Items and quantities
Based on this information we will be able to establish a quote .
Once the quote has been validated and/or the purchase order has been communicated, we will be able to create the order in our system and ship it to you.
Don't forget to provide us with the following information for delivery :
- Contact’s first and last name
- Phone number
- Delivery address
Once the order has been shipped we will send you the invoice and you can pay by bank transfer .
Do you want to place an order on behalf of an administration and cannot order online?
Send an email to hello@oneart.fr indicating the following information for billing :
- Social reason
- Billing address
- Items and quantities
Based on this information we will be able to establish a quote .
Once the quote has been validated and/or the purchase order has been communicated, we will be able to create the order in our system and ship it to you.
Don't forget to provide us with the following information for delivery :
- Contact’s first and last name
- Phone number
- Delivery address
Once the order has been shipped we will send you the invoice and you can pay by bank transfer .
If you would like us to submit the invoice on the Chorus Pro platform, please let us know, as well as the relevant information (SIREN, purchase order number, etc.)
Didn't find the answer to your question?
If you have a question or need additional information you can contact us at the following address: hello@oneart.fr
We respond to every email within a few hours